We recommend performing a clean install of the latest graphics drivers provided by the system manufacturer since these drivers are customized. By default, Intel SSU will take you to the 'Summary View'. Click on the menu where it says 'Summary' to change to 'Detailed View'.Ĭlick on 'Next', save the report and attach it to your response. Open the application and select 'Everything' click on 'Scan' to see the system and device information. Graphics report, open the Intel® Graphics Command Center (IGCC), in order to get please open IGCC, go to the support tab, select system diagnostic, click 'generate report', save the file and attach it to your response.Īlso, please download and install the Intel System Support Utility (Intel SSU):.Did you update to Windows 11* via a clean installation?.Which port are you using to connect the display?.In order to have a better understanding of the issue, please share with us the following information: We understand you are having issues with the resolution of your external display, we will do our best to help you. To better assist you, we use a translation tool, hence the translation may not be completely accurate. Thank you for posting on the Intel communities.

Intel graphics driver update 620